LET'S PLAY SPOT THE DIFFERENCE!

Ask:

• Using the bowling lane in front of you as a reference, which “problem areas” in the image on the website would you fix or change to make the Guest experience more memorable?

• Why is creating a great Guest experience important in a place like Main Event?

• Why are our Guests important?

Look for:

• Spotting all of the “problem” areas in the picture Understanding that a dirty area can impact the Guest experience in a negative way

• Guests may not want to come back if they have a bad experience

• Putting themselves in the Guest’s shoes and explaining why they would want a different experience

• Understands that our Guests give us the money we need to operate our business

Sell: “Guests are why Main Event exists; without our Guests, our jobs don’t exist. At Main Event, our mission statement is “Connecting People… Making Memories… One Smile at a Time.” Think about how you want to be treated when you go out. We need to make sure our Guests have the same experience.”